Delivery & tracking

Free UK delivery is included with our printed artwork. Purchased digital artworks are supplied by download, with no physical delivery.

We prepare your free preview first. Production of printed products begins only after you approve your artwork by successfully completing payment.

Track your delivery

Enter your order number and the email address used at checkout to view the available tracking information for your printed order.

You can find your order number in your order confirmation email.

For artwork previews, payment and other order details, visit My Account.

No tracking information yet?

Tracking is available once a parcel has been arranged and its details have been added to your order. Your artwork may still be awaiting approval or being prepared for dispatch.

If a tracking link is available but shows no updates, the courier may not yet have scanned your parcel. Please check again later.

If you need help, contact us with your order number.

Ordered digital artwork? There is no parcel to track. Your approved full-size file becomes available to download after successful payment.

Delivery timeframe

When does production begin?

Your free artwork preview is usually ready within 24–48 hours of placing your order.

Review the previews and use your included revision request if you would like changes. When you’re happy with all the current previews in your order, select Approve & Pay and complete payment.

Successful payment confirms your approval. Production of your printed artwork then begins.

The preview timeframe is separate from production and delivery time.

Production & delivery

Production

Usually 1–2 working days. Your approved artwork is professionally printed in the UK by our fulfilment partner, Printful.

Packaging & dispatch

Within 24 hours after printing. Your artwork is carefully packaged and prepared for delivery.

UK delivery

Usually 3–7 working days after dispatch. UK delivery is free for printed products.

These timeframes are estimates. Production and delivery may take longer during busy periods, including Christmas and Mother’s Day.

The time needed to prepare your free preview or any requested revision is separate from these timeframes.

Need your artwork for a particular date? Contact us before placing your order so we can advise you.

Digital artwork delivery

Purchased digital artworks do not require printing or parcel delivery.

After successful payment, your approved full-size JPEG is available through the download information sent by email and from your order in My account.

Email download links expire after seven days. You can obtain a fresh link through My Account or contact us for help.

Download your file, save it to your device and keep a backup.

 

Delivery questions & issues

Can I change my delivery address?

Contact us as soon as possible with your order number and the correct address.

We’ll check whether the address can still be changed. Changes may no longer be possible once fulfilment or dispatch is underway.

What if my parcel is delayed or has not arrived?

Check any available courier tracking information first.

If the expected delivery date has passed, or the tracking says your parcel has been delivered but you cannot find it, contact us with your order number. We’ll investigate and help resolve the issue.

What if my artwork arrives damaged?

Contact us with your order number and a description of the damage. If possible, include photos of the artwork and packaging to help us assess the issue.

Please see our Returns & refunds for further information. Your statutory rights remain unaffected.

Need assistance?

For help with delivery, tracking or digital downloads, use the form below or email info.uk@alegart.com.

Please include your order number and a brief description of the issue. If your enquiry concerns a particular artwork, include its artwork number too.

We’ll use the information you provide to respond to your enquiry. Please read our Privacy policy for details.

Delivery form (#5)