Help
Help centre
Need help with your order? Find answers below about your free artwork preview, requesting changes, payment, digital downloads and UK delivery.
If you need a hand, contact our team. Please include your order number if you already have one.
How do I place an order?
Choose your art style and select a digital artwork or one of our printed products.
Choose the available options, including size, orientation and any personal message. The price updates as you make your selections.
Upload your photo and add your artwork to the basket. Repeat these steps if you would like to order more than one artwork.
Complete checkout to request your free preview. No payment is taken when you place your order.
We’ll email you when your preview is ready, usually within 24–48 hours.
View your artwork and request your included revision if you would like any changes.
When you’re happy with all the previews in your order, select Approve & Pay and complete payment.
Successful payment confirms your approval of all the current artwork previews in your order. We can then begin producing your printed products or make your purchased digital artwork available to download.
Is the artwork preview really free?
Yes. You can place your order and see your artwork preview without paying upfront.
You only pay if you’re happy with the preview and decide to proceed. If you decide not to go ahead, please let us know. There is no preview payment to refund.
Can I order more than one artwork?
Yes. You can upload different photos and choose a different style or product for each one.
Each artwork is numbered within your order — for example, Artwork 1 and Artwork 2 — so you can identify the correct artwork when viewing previews or requesting changes.
Will I see a preview before printing?
Yes. We’ll email you a link to your artwork preview before you pay.
We only begin producing your printed products after you have approved the previews by completing payment.
Can I request changes to my preview?
Your order includes one revision request, which can cover one or more artworks in that order.
On your artwork preview page, use Request changes, identify the artwork or artworks you would like revised, and describe the changes clearly. You can also upload an optional reference image.
If you are requesting different changes to several artworks, list your instructions separately for each artwork number.
We’ll review your request and email you when the updated preview is ready.
What if I need help after my included revision?
After you submit your included revision request, the revision form will no longer be available.
If you still have questions or need further assistance, contact us with your order number and the relevant artwork number. We’ll explain what we can do and whether any additional work would involve a charge before you decide to proceed.
The included revision limit does not affect your statutory rights.
How do I approve my artwork and pay?
Open the latest preview email, select View your preview, and check every artwork in your order.
When you’re happy, select Approve & Pay to open the secure payment page. Review your order and billing details, then complete payment.
Clicking the button alone does not approve your artwork. Successful payment confirms approval of all the current previews in your order.
Which payment methods can I use?
We offer card payments, Apple Pay, Google Pay and Klarna, subject to availability and eligibility.
The payment methods available to you will appear on the payment page. Wallet availability can depend on your device, browser and wallet settings.
I haven’t received my preview email. What should I do?
Check your spam, junk and promotions folders, and make sure you are checking the email address used for your order.
You can also check your order in My Account.
If you still cannot find the email, contact us with your order number.
What kind of photo should I upload?
Use the original, highest-resolution photo you have. A clear, well-lit image with the subject in focus usually gives the best result.
Avoid screenshots, heavily compressed images and photos downloaded from social media where possible.
If we need a clearer photo to prepare your artwork, we’ll contact you.
Which image formats can I upload?
You can upload JPG, JPEG or PNG photos. Please check the upload field for the supported formats and maximum file size.
If you have trouble uploading your photo, contact our team.
Can I choose the artwork style, size and material?
Yes. Choose from the styles and product options available on the product page.
For printed products, the available sizes, materials and framing options are shown as you make your selection. Your selected options and price will appear in your basket before you place your order.
Do you offer canvas prints?
Yes, where canvas is available as a product option. Check the product page for the available canvas types and sizes.
Do you use AI to create the artwork?
No. We do not use AI tools to create your artwork.
Where are printed products made?
Our printed products are professionally produced in the UK by our fulfilment partner, Printful, which also handles UK delivery.
Alegart remains your point of contact for your order, artwork and any issues.
Will the finished print look exactly like the preview?
Your preview shows the artwork you are approving. Small differences in colour and appearance can occur between a screen and a printed product because of screen settings, print materials and the printing process.
Please check the composition, text and other important details before completing payment. If you are unsure about anything, contact us first.
This does not affect your rights if a product is faulty or does not match its description.
How do I receive my digital artwork?
If you purchase a digital artwork, your approved full-size JPEG will be available to download after successful payment.
We’ll send you the download information by email. You can also access available downloads from your order in My Account.
Save the file to your device and keep a backup. The image displayed on the preview page is a preview, rather than your full-size download.
How long do the email download links work?
Email download links expire after seven days. You can obtain a fresh link from your order in My Account.
If you have difficulty accessing your download, contact us with your order number.
Can I print my digital artwork elsewhere?
Yes. A purchased digital artwork can be printed for your own personal use or as a personal gift, subject to the licence in our Terms & Conditions.
The licence does not permit commercial use, resale or distribution of the digital file.
A printed product does not automatically include a full-size digital download. Choose a digital artwork if you would also like the file.
Where do you deliver?
We currently sell and deliver printed products within the UK. UK delivery is free for our printed products.
Digital artworks are delivered by download, so there is no physical delivery.
How long will my printed order take?
Production begins after you approve your artwork by completing payment.
Please see our Delivery information for current production and delivery estimates. These are separate from the usual 24–48-hour timeframe for preparing your free preview.
If you need your order for a particular date, contact us before placing it so we can advise you.
Will I receive tracking information?
When your printed order is dispatched, we’ll email you the available delivery and tracking information.
Please check your spam or junk folder if you cannot find the dispatch email.
Can I change my delivery address?
Contact us as soon as possible with your order number and the correct address.
We’ll check whether the address can still be changed. Changes may no longer be possible once fulfilment or dispatch is underway.
What should I do if something is wrong with my order?
Please contact us with:
Your order number.
The relevant artwork number.
A brief description of the problem.
Photos of the issue and packaging, if available and relevant.
For a digital download, tell us whether the problem concerns accessing the file or the file itself.
We’ll review the issue and explain the next steps.
Can I return a personalised print because I have changed my mind?
Personalised printed products are made to your specifications and are normally excluded from the statutory change-of-mind cancellation right.
This does not affect your rights if a product is faulty, not as described or otherwise fails to meet the applicable legal requirements.
Please read our Returns & Refunds for further information.
What happens if my print arrives damaged or faulty?
Contact us as soon as you notice the issue. We’ll assess it and arrange the appropriate remedy.
Depending on the circumstances and your statutory rights, this may include a replacement, repair, price reduction or refund.
What if there is a problem with my digital artwork?
Contact us if your purchased file cannot be downloaded, is faulty or does not match its description.
Digital content has different cancellation rules from personalised printed goods. Please see our Terms & Conditions and Returns & Refunds for details.
Your statutory rights remain unaffected.
How can I see the price before ordering?
The product price updates as you select your artwork style, format and other available options.
You can check the price before uploading your photo or signing in. Your basket also shows the selected products and order total before you place your order.
You will have another opportunity to review your order before completing payment.
Are prices shown in pounds sterling?
Yes. Prices are shown in pounds sterling (£), including VAT where applicable.
Any applicable charges or discounts are shown before you complete payment.
Do you offer discounts or special offers?
Any current offers will be advertised on our website, together with their eligibility requirements and conditions.
Check your basket to confirm that an applicable discount has been applied. If an advertised offer does not appear as expected, contact us before paying.
We’re happy to help with product choices, photographs, artwork previews, payment, downloads and delivery.
Use the form below or email info.uk@alegart.com.
If your enquiry concerns an existing order, please include your order number and the relevant artwork number or numbers so we can find the right details.
